Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website pizzas-mod.digital, use our online ordering platform, sign up for our loyalty program, or otherwise interact with our services. Please read this policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described herein.

We are committed to protecting your privacy and handling your personal information with transparency, integrity, and respect. This policy complies with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

1. About Us

Mod Pizza operates the website and digital ordering platform at pizzas-mod.digital. We are a food service business operating in the United States. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us using the information below:

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with us — whether by placing an order, creating an account, joining our loyalty program, contacting customer support, or signing up for our newsletter — you may provide us with personal information, including:

• Identifiers: Your full name, username, or alias.
• Contact Information: Email address, telephone number, and mailing or delivery address.
• Account Credentials: Password and security question answers (stored in encrypted form).
• Payment Information: Credit or debit card numbers, billing address, and other financial account information. Note: full payment card details are processed by our PCI-DSS compliant payment processors and are not stored on our servers in unencrypted form.
• Order Information: Details of food items ordered, special instructions, delivery preferences, and order history.
• Loyalty Program Information: Points balance, reward redemption history, and promotional preferences.
• Communications: Any messages, feedback, reviews, or other content you submit to us through contact forms, customer service channels, or surveys.
• Profile Preferences: Dietary preferences, favorite menu items, and customization choices.

2.2 Information Collected Automatically

When you visit our website or use our mobile application, we and our third-party partners may automatically collect certain usage and device information, including:

• Device Information: IP address, device type (desktop, mobile, tablet), operating system and version, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages visited, time and date of visit, time spent on pages, links clicked, referring URLs, exit pages, and clickstream data.
• Location Information: General geographic location inferred from your IP address. With your permission, we may collect more precise location data from your mobile device for purposes such as finding the nearest restaurant location.
• Log Data: Server logs that record information about your visit, including the type of browser used, access times, and pages viewed.
• Cookies and Tracking Technologies: We use cookies, web beacons, pixel tags, local storage, and similar technologies to collect information. See Section 7 (Cookie Usage) for details.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we have already collected about you:

• Social Media Platforms: If you connect your social media account (e.g., Facebook, Google) to our services or log in using a social media sign-in feature, we may receive certain profile information from that platform in accordance with your privacy settings on that platform.
• Third-Party Delivery Partners: If you place an order through a third-party delivery platform that partners with us, we may receive order and contact information necessary to fulfill your order.
• Analytics Providers: We receive aggregated and anonymized analytics data from providers such as Google Analytics to help us understand website usage trends.
• Advertising Partners: We may receive information about your interactions with our advertisements displayed on third-party websites or platforms.
• Fraud Prevention Services: We may receive information from identity verification and fraud prevention services to help protect our platform and users.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including delivery and pickup coordination.
• Creating and managing your account and loyalty program membership.
• Processing payments and managing billing information.
• Sending order confirmations, receipts, and updates about your order status.
• Responding to your inquiries, complaints, and customer service requests.
• Personalizing your experience on our website, such as remembering your preferences and saved orders.

3.2 Analytics and Service Improvement

• Analyzing usage patterns and trends to improve our website, app, and overall service offerings.
• Conducting internal research and analytics to understand customer preferences and behaviors.
• Testing, troubleshooting, and fixing technical issues on our platform.
• Developing new menu items, features, and services based on customer feedback and usage data.
• Measuring the effectiveness of our marketing campaigns and promotions.

3.3 Marketing and Communications

• Sending you promotional emails, special offers, discount coupons, and newsletters, where you have opted in or where we have a legitimate interest to do so under applicable law.
• Sending push notifications (with your permission) about new menu items, limited-time offers, and loyalty rewards.
• Displaying personalized advertisements on our website and on third-party platforms based on your interests and browsing behavior.
• Conducting surveys and collecting feedback to improve our products and services.
• Running sweepstakes, contests, and promotional campaigns.

3.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, legal processes, and governmental requests.
• Enforcing our Terms of Service and other agreements.
• Detecting, preventing, and investigating fraud, abuse, security incidents, and other harmful activities.
• Protecting the rights, property, and safety of Mod Pizza, our customers, and the public.
• Maintaining appropriate business records for tax, audit, and financial reporting purposes.

4. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are contractually obligated not to disclose or use it for any other purpose. Our service providers include:

• Payment Processors: Companies such as Stripe or Braintree that securely process credit card and other payment transactions.
• Delivery Partners: Third-party delivery services that facilitate the delivery of your orders to your location.
• Cloud Hosting Providers: Companies that host our website, databases, and application infrastructure.
• Email and Communications Platforms: Services used to send transactional emails, marketing communications, and push notifications.
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our website.
• Customer Support Software: Platforms that help us manage and respond to customer service inquiries.
• Fraud Prevention and Security Services: Companies that help us detect and prevent fraudulent activity.

4.2 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or similar business transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information, and will inform you of any choices you may have regarding your data.

4.3 Legal Requirements and Safety

We may disclose your personal information to law enforcement agencies, regulatory authorities, courts, or other governmental bodies if we believe such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or other legal process.
• Enforce or protect our legal rights and the rights of others.
• Investigate or prevent fraud, security breaches, or illegal activity.
• Protect the safety and security of our users, employees, or the public.

4.4 Advertising and Analytics Partners

We may share certain non-personally identifiable or pseudonymized information with advertising networks and analytics partners to help us display relevant advertisements and measure their effectiveness. These partners may use cookies, pixel tags, and similar tracking technologies. For more information, see Section 7 (Cookie Usage).

4.5 With Your Consent

We may share your personal information with third parties when you have explicitly consented to such sharing, such as when you choose to participate in a co-branded promotion or integrate a third-party application with your account.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption for all data transmitted between your browser and our servers. Sensitive data, including passwords and payment information, is stored in encrypted form.
• Access Controls: Access to personal information is restricted to authorized employees and service providers who have a legitimate need to access such data to perform their job functions.
• Firewalls and Intrusion Detection: We employ firewalls, intrusion detection systems, and other security technologies to protect our network infrastructure.
• Regular Security Assessments: We conduct periodic security audits, vulnerability assessments, and penetration testing to identify and address potential security weaknesses.
• PCI-DSS Compliance: Our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS) to protect your financial information.
• Employee Training: Our employees receive regular training on data privacy and security best practices.

5.2 Limitations

While we strive to use commercially reasonable and industry-standard security measures, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the appropriate regulatory authorities as required by applicable law.

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. We encourage you to use a strong, unique password and to log out of your account when not in use.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We respect and honor these rights to the fullest extent required by applicable law.

6.1 Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

6.2 Rights for All Users

Regardless of your state of residence, we provide all users with the following rights:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Correction: You may update or correct inaccurate personal information by logging into your account or contacting us directly.
• Right of Deletion: You may request that we delete your personal information, subject to certain legal and business obligations that may require us to retain certain data.
• Right to Opt-Out of Marketing: You may opt-out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, adjusting your notification preferences in your account settings, or contacting us at [email protected].
• Right to Data Portability: You may request a copy of the personal information you have provided to us in a structured, commonly used format.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us by:

• Email: [email protected]
• Website: pizzas-mod.digital (through our contact form)

We will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

We may need to verify your identity before processing your request. This may involve confirming information that we already have on file for you. For requests made through an authorized agent, we may require written authorization or proof of your authorization.

7. Cookie Usage

We use cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements.

7.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, such as maintaining your session, enabling shopping cart functionality, and processing orders. These cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Enable us to remember your preferences (such as language settings, saved addresses, and menu preferences) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver relevant advertisements based on your browsing behavior, both on our site and across third-party websites. These cookies may be set by our advertising partners.

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may impact the functionality of our website. For detailed information about managing cookies, please refer to your browser's help documentation.

For more detailed information about the specific cookies we use and your choices regarding cookies, please refer to our Cookie Policy, available on our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When your personal information is no longer required for the purposes for which it was collected, or when you request deletion, we will securely delete or anonymize it. In some cases, we may retain anonymized or aggregated data that no longer identifies you for statistical or business analysis purposes.

9. Children's Privacy

Our website and digital ordering platform are not directed to children under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 13 years of age in violation of the Children's Online Privacy Protection Act (COPPA). We also strongly discourage use of our services by individuals under 18 years of age without parental supervision.

If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon receiving such notification and verifying the information, we will take steps to promptly delete the child's personal information from our records.

If we discover that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as practicable and take steps to prevent future collection.

10. International Data Transfers

Mod Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. The United States may not offer the same level of data protection as the country in which you reside.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and in other countries where our service providers operate. By using our services, you consent to the transfer of your information to the United States and other countries as described in this Privacy Policy.

When we transfer personal information internationally, we take appropriate measures to ensure that your information receives an adequate level of protection, including by relying on contractual protections and other legally recognized transfer mechanisms.

11. Third-Party Links and Services

Our website may contain links to third-party websites, apps, and services that are not operated by us. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit. We have no control over and assume no responsibility for the content, privacy practices, or security of any third-party websites or services.

This includes but is not limited to third-party delivery platforms, social media platforms, payment processors operating their own websites, and advertising networks. Your interactions with these third parties are governed by their own privacy policies and terms of service.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your browsing activities tracked. Currently, there is no uniform standard for how websites should respond to DNT signals. Our website does not currently respond to DNT signals from browsers. However, you may use the cookie management options described in Section 7 to limit certain types of tracking on our site.

We will continue to monitor developments regarding DNT standards and update our practices accordingly as the regulatory landscape evolves.

13. Your California Privacy Rights — Additional Disclosures

In addition to the rights described in Section 6, California residents have additional rights under California privacy law:

13.1 California Shine the Light Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents who have an established business relationship with us may request information about any personal information we have shared with third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at [email protected].

13.2 Sensitive Personal Information

Under the CPRA, certain categories of information are classified as "sensitive personal information," including precise geolocation, account login credentials, financial account information, and health-related information. We collect and use such sensitive personal information only for the limited purposes permitted under CPRA, and we do not use or disclose it for purposes that would trigger your right to limit such use under CPRA, unless otherwise disclosed at the point of collection.

13.3 "Sale" and "Sharing" of Personal Information

Under the CCPA/CPRA, "selling" and "sharing" personal information have broad definitions that may include certain advertising and data analytics activities. We may "share" certain personal information (such as identifiers and browsing data) with advertising partners for cross-context behavioral advertising purposes. You have the right to opt-out of such sharing. To exercise this right, please contact us at [email protected] or use the cookie preference settings on our website.

14. How to File a Complaint

If you have concerns about our data practices or believe we have violated your privacy rights, we encourage you to first contact us directly so that we may address your concerns:

• Email: [email protected]
• Website: pizzas-mod.digital

We will investigate all complaints and make every effort to resolve them in a timely and satisfactory manner.

14.1 Regulatory Complaints — California Residents

If you are a California resident and are not satisfied with our response, you may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency (CPPA): cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy

14.2 Regulatory Complaints — Federal Level

If you believe our data practices violate federal consumer protection laws, you may file a complaint with the Federal Trade Commission (FTC):

• Federal Trade Commission: reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357)

14.3 Regulatory Complaints — Other States

Residents of other states that have enacted consumer privacy laws (including but not limited to Virginia, Colorado, Connecticut, Utah, and Texas) may have the right to appeal our decisions and to file complaints with their respective state attorneys general or privacy regulators. Please consult your state's consumer protection office for more information.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website for a reasonable period following the change.
• Send an email notification to registered users if the changes are significant and affect how we use your personal information.

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Team: